Privacy Policy
At Culturally Verified, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.
1. Information Collection: We collect personal information such as your name, contact details, shipping address, and payment information when you make a purchase on our website. We also gather non-personal information through cookies and similar technologies to improve your browsing experience.
2. Use of Information: We use the information collected to process your orders, fulfill purchases, provide customer support, and communicate with you about your transactions. Additionally, we may use your email address to send promotional offers and updates if you have opted in.
3. Information Sharing: We do not share your personal information with third parties for marketing purposes. However, we may share your data with trusted service providers who assist us in operating our business, such as payment processors and shipping companies.
4. Security Measures: We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
5. Retention of Information: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Refundable Policy: Customers may request to cancel an order within 24 hours of placing it. After this period, orders may already be processed or dispatched and therefore cannot be cancelled. We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging. Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe. Please note that original shipping costs are non-refundable. For returns, a pre-paid return label will be issued via Royal Mail and the cost of the label may be deducted from the final refund amount unless the item is faulty or incorrect.
7. Consent: By using our website and providing your personal information, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.
8. Children's Privacy: Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.
9. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the effective date will be updated accordingly.
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at info@culturallyverified.com
Thank you for choosing CULTURALLY VERIFIED
Your trust is important to us.